Archive for September, 2010

Boots on the Bricks or Pay to Play!

Boots on the Bricks or Pay to Play

I have to say that I am very surprised how many times in a week I am asked from agents all over North America “how can I generate more leads and how can I brand myself”? I think the reason that this surprises me so much is because of the myriad of products, services and training available to us all.

So it led me to believe that we as an industry have forgotten some of the most basic branding opportunities that could literally cost you very little to nothing. The first thing that I ask a Realtor when I coach them is “what is your advertising and branding budget”? A plan cannot be executed unless you have a clear picture on how many resources are available to create an impact. Unfortunately, it is very prevalent in the industry today that most agents have very little to spend on marketing, advertising and creating a personal brand impression.

I tell my agents that they have two choices. They can “Pay to Play” or put their “Boots on the Bricks”. What I mean by this is if you want to create an impact in your market, the only two ways are to buy your way in through print advertising, billboards, bus benches, expensive mailings, flyers and farm campaigns, or, if you have little to no available resources you must hit the streets and put in some sweat equity. Again, the unfortunate thing is that most agents find themselves in this position with very little available cash to brand themselves.

Well I am writing to tell you that it does not have to be that difficult! The first and most effective way to put your “Boots on the Bricks” is to have your pockets filled with business cards at all times. Now it saddens me to say that I could write an entire article on creating a great business card but here are the very basics:

-You need a LARGE, clear, current photo.

-You need your email and web addresses clearly indicated.

-You should always have a toll free phone number and of course you need to incorporate your state licensing requirements.

-Always use the back of your card for additional information, slogans or marketing opportunities.

Once you are equipped with your wonderful business card, DON’T BE AFRAID TO USE IT! I ask agents on a regular basis how many times a day or week does money, a credit card or their debit card come out of their purse or wallet and I always hear 10, 20, 30 times! Well, if that is not your number one and cheapest way to engage with someone and create a brand impression then what is

If you are at the grocery store and thank the grocery clerk with sincerity and hand them your business card and say “if I can ever help you I would love to be of service, here is my card”, you will undoubtedly impress them. Also, you have already differentiated yourself from the masses. We can also leave that little extra tip when dining out and thank the server for their wonderful service and give them a card! Even when you stop at Starbucks for your morning coffee, give them a card! Remember where those cards will sit their entire shift. They will probably remain right on top of the cash drawer for every other employee and customer to see all day long. Not only that, you become known as “the real estate agent” that leaves that great tip, always says thank you, and who is always polite. I honestly cannot tell you how many deals I have accumulated from this one simple exercise. You have created a lasting impression that is far better than any bus bench or billboard could create.

We must never be too “chicken” or too embarrassed to do this. A lot of you may think it will look silly, some of you (believe it or not) may even be embarrassed of your profession, and some just think it’s tacky or annoying. I am writing to help you stop being “goobers” and start handing out cards to everyone every time some form of money comes out of your wallet.  It will pay you your best ROI of all your advertising or marketing strategies.

So bottom line: if you can’t pay to play, you sure as heck better be prepared to put those boots on the bricks!

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So What’s it Going to Take?

So what is it going to take? I will be the one to ruffle the feathers, get in your face and perhaps even piss you off but enough is enough! When the heck are the ‘goobers’ of real estate going to start working and take their profession seriously? For those of you who know me, you know that I use the term goober in an endearing, heartfelt way. I was a goober and still am (one once in a while) but sometimes the truth hurts- but it’s important to hear it.

I am simply fed up of seeing great people, smart people, and charismatic people give up on real estate because they “can’t make it work” or they simply say “it’s not right for me” when really it is right for them and they can make it work. All it takes is a plan and that mighty force they call “work ethic”. The one thing everyone reading this post has to remember is that we are independent business owners- all of us. You don’t have someone there to kick your sorry butt out of bed, and you don’t have someone to give you the magic potion to success. Success comes to those who work. You don’t even necessarily have to work smart….just HARD.

So why as an industry (and I am sorry to generalize- I mean “most”, not “all”) do we always try to avoid work? As a software company CEO/founder (and a successful Realtor) I cannot tell you how many times I have heard from agents “I just want to turn it on and do nothing”, “this is too much work” or even worse “I don’t know much about computers and have no time to learn” when attempting to start up their own website. If these words have ever crossed your lips then yes, you too are a ‘goober’!

Why is it that when Realtors see products like Top Producer (a data management CRM) or even our product RealtySites PLUS, they complain because “it’s too complicated”? In my mind this is absolutely absurd and so hard to comprehend that as independent contractors or self employed Realtors, we cannot spend a measly 3 hours of constructive time to learn and implement a great CRM or web technology that can enhance and even change our real estate careers forever! I know it does, because it has worked for me.

If you want to go back to or start a fresh 9 – 5 kind of job, you will spend on average five full days training for your new job- or more. Heaven forbid you have to spend half a day learning how to create a great Facebook Fan Page, set up a Twitter account, or implement new web technology- all to better your own success! We are the masters of our own success.

If we as an industry want to be taken seriously and continue to expect the consumer to see real value in our services and propositions, we better stop being so damn lazy, implement great technology, and start to work harder. If we don’t, there are many people and organizations that “know what it’s going to take” and many consumers that will start to wonder why they need us at all!

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Hey everyone!

Our RSP clients were asking for it and we’ve delivered!

We have just finished updating the  Automated Feedback system and it’s live as of 5 minutes ago!

So now, when you want to request feedback from an Agent that has shown your listing, all you have to do now is go to the Feedback Manager, Select “Request Feedback for a Listing” and in the text box just begin typing in the agents name and the system will narrow it down to the desired Agent – and bingo! Click Submit and it’s sent!

Carolyn Bickerton

Senior Account Manager/RealtySitesPLUS

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