Back to the Future

I may be working in the high-tech software world, but, like many of our clients, I’m not the sharpest tech knife in the drawer. In my professional life, technology has always played a major role, but thankfully I’ve been able to work with people much more talented than myself to make the magic happen.

I have to admit, I’ve not always been quick to adapt. My family and friends still tease me occasionally of the fact that when bank cards became the norm (many years ago now), I still stood in line at the bank because I liked dealing with an actual person rather than a machine.  The truth is, technology has made our lives easier, but it’s also taken the personal touch out of daily transactions with our customers and clients.

Call me a little old-fashioned, but what I enjoy the most about my job is the fact that I can build relationships and actually get to know a little bit about our clients. I think this is so crucial to business because if we know our clients personally we can better tailor our products to suit their needs.

These days, when you call a company – especially a software company – you’ll be hard pressed to actually speak to someone in person without having to jump through various automated-attendant hoops that are both frustrating and time-consuming. That’s why I’m so proud of the relationships we’ve built with our clients, and the customer service we provide. An actual person answers our phone (usually me), and as a result I get to know our clients just a little better.

RealtySites PLUS™ has improved immensely because of the dialogue we have with our amazing customers. Technology is only as good as the people that develop it, but if there’s a disconnect with the people you’re serving, it becomes obsolete in a hurry.

As our company continues to grow and improve I know we’ll continue to offer the best of both worlds: amazing technology and good, old-fashioned personal service.

Rob Matton, Director of Sales